Contact Cottonelle Customer Service
How to Reach a Person at Cottonelle
Verified Contact Information
Toll-Free Number:
-
1-877-642-6886USA, Canada and Puerto Rico only
Legal:
-
1-888-525-8373Privacy Inquiries
Cottonelle Email:
Legal
Privacy Inquiries
Cottonelle Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Cottonelle Phone Number
1 (877) 642-6886
Average Calls duration
1 minute
Most Popular Cottonelle Email Address
privacy@kcc.com
Issue Resolution Rate
Low (16% reported full resolution)
Contact Method Distribution
79% phone, 21% email
Common Reasons for Contact
Product/ service, request for information, shipping and delivery
Call Volume by Day
View full overview ›
Cottonelle Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Cottonelle Phone Number | 1 (877) 642-6886 |
| Average Calls duration | 1 minute |
| Most Popular Cottonelle Email Address | privacy@kcc.com |
| Issue Resolution Rate | Low (16% reported full resolution) |
| Contact Method Distribution | 79% phone, 21% email |
| Common Reasons for Contact | Product/ service, request for information, shipping and delivery |
Call Volume by Day
Contact Information
Cottonelle Website:
Cottonelle Help Center:
Corporate Office Address:
Cottonelle
P.O. Box 2020,
Neenah,
Wisconsin
54957-2020
United States
Summary of Cottonelle Customer Service Calls
92
TOTAL
CALLS
CALLS
01:06
AVG CALL
DURATION
DURATION
16%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Cottonelle?
Product/ Service Question:
- “To ask a product question”
- “Quality of paper is squished and jagged surface”
- “Bad product, you have changed the product”
Request for Information Question:
- “Questions about getting another toilet paper roller for triple rolls. Mine broke”
- “Would like to speak to somebody about problems I had with the flushable wipes”
- “Question regarding commercial”
Shipping and Delivery Question:
- “Downsized”
- “Why is your toilet paper so expensive and the rolls less in size before Covid??”
- “When are you guys reshipping the green aloe pack”
Cards Question:
- “My prepaid card”
Account Question:
- “Regarding ph balance”
Refund Question:
- “Money back”
Activation/ Cancellation Question:
- “Cancel monthly order”
Payments and Charges Question:
- “Rec'd a debit card for 16$. Went to use says 0 balance”
Other Question:
- “Allergic reaction”
- “Samples”
- “Toilet paper smells”
Compare Cottonelle Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Cottonelle